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Frequently Asked Questions (FAQs)
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For Employers
What is Kairos Assist EAP?
Assist Employee Assistance Program (EAP) is a confidential support service designed to help employees and their immediate family members address personal or work-related issues. Our aim is to promote mental health, well-being, and productivity in the workplace.
How can Kairos Assist EAP benefit my business?
EAPs contribute to improved employee productivity, reduced absenteeism, and higher retention rates. Supporting mental health in the workplace leads to a more engaged and resilient workforce.
What types of support does Kairos Assist EAP offer?
EAP services are available to employees of organisations partnered with Kairos Assist. Immediate family members of employees may also be eligible, depending on the terms of the organisation’s EAP plan.
Our EAP services include:
Counselling: Individual, couple, or family sessions for mental health, stress, relationships, and more.Crisis Support: Immediate assistance for employees facing urgent personal or professional challenges.Workplace Support: Coaching and guidance for workplace concerns, including conflict resolution and stress management.Workshops & Training: Wellness programs, mental health education, and resilience-building sessions.
Counselling: Individual, couple, or family sessions for mental health, stress, relationships, and more.Crisis Support: Immediate assistance for employees facing urgent personal or professional challenges.Workplace Support: Coaching and guidance for workplace concerns, including conflict resolution and stress management.Workshops & Training: Wellness programs, mental health education, and resilience-building sessions.
Who can access Kairos Assist EAP?
EAP services are available to employees of organisations partnered with Kairos Assist. Immediate family members of employees may also be eligible, depending on the terms of the organization’s EAP plan.
What types of businesses can benefit from Kairos Assist EAP?
Kairos Assist are valuable for small businesses from small startups to businesses composed of up to 100 employees. Our flexible packages are designed to scale based on the number of employees and your specific needs.
How does implementation process work?
We guide you through every step:
Consultation – We assess your unique business needs.Program Design – A customised plan is created for your organization.Rollout – We integrate the EAP seamlessly into your workplace.Ongoing Support – Regular check-ins ensure the program continues to meet your goals.
Consultation – We assess your unique business needs.Program Design – A customised plan is created for your organization.Rollout – We integrate the EAP seamlessly into your workplace.Ongoing Support – Regular check-ins ensure the program continues to meet your goals.
How do employees access EAP services?
Employees can access support by phone, online, or through in-person counselling, depending on the package chosen. They can request assistance confidentially without informing their employer.
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For Employees
Can I use Kairos Assist EAP services for personal issues?
Absolutely. EAP services are designed to support both personal and professional challenges, including family issues, financial stress, grief, mental health concerns, and more.
Are the sessions face to face or virtual?
We offer flexible delivery options, including face-to-face, virtual (via phone or video call), and on-site support, depending on your preference and location.
How do I access Kairos Assist EAP?
Accessing EAP is simple:
* Contact your HR department or EAP administrator for your organisation’s unique access details.* Reach out to Kairos Assist directly via our helpline, email, or booking platform.* Schedule an appointment at a time that suits you.
* Contact your HR department or EAP administrator for your organisation’s unique access details.* Reach out to Kairos Assist directly via our helpline, email, or booking platform.* Schedule an appointment at a time that suits you.
Is there a limit to the number of sessions I can have?
The number of sessions available depends on your employer’s agreement with Kairos Assist. Check with your HR team or EAP administrator for specifics.
Do I have to pay for EAP services?
No, EAP services are funded by your employer, so there is no cost to you or your family members for eligible services.
How can Kairos Assist EAP help me?
EAP can support you in numerous ways, including:
Managing stress and anxiety
Improving work-life balance
Enhancing workplace relationships
Navigating significant life changes
Addressing mental health concerns